Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email at Support@siyastocka.co.za and we'll get back to you as soon as we can.
- How Do I Reset My Password?
Go to the login page and select “Forgot Password”, then follow the onscreen instructions to reset your password.
If you encounter issues resetting your password, contact support and we’ll be happy to assist you further.
- How Do I change My Mobile number?
Please contact customer support for assistance.
What’s app / SMS / Call: +27 69 137 2824
Email: Support@SiyaStocka.co.za
- If I Order Today, When Will I Get My Order?
All orders placed by 12:00 pm will be delivered up to 24 hours depending on your delivery location. Here’s how it works:
Standard delivery within our driver network typically takes up to one working day (24 hours).
Working days are Monday to Friday however, delivery times may be affected by public holidays or high order volumes. If it’s been longer, let us know and we’ll assist!
- Why is my EFT Payment Taking Long?
Make sure to use your account’s registered mobile number as the reference when making an EFT payment or Instant EFT payments to ensure a quick allocation.
Contact support if you need help with your EFT payment.
- How Can I Track My Order?
Once your order has been placed, you will receive tracking updates via WhatsApp or SMS. You can also view your order status in your order history.
- Why Did My Card Payment Fail?
Ensure you complete the banking authentication process, that you have sufficient funds available in your bank account and that your card limit allows for your order to be placed.
If your payment fails again, contact our support team for assistance.
- Why Am I Not Able to Checkout for My Order?
Check if all the products in your cart are available at your current address and remove or replace any products that are out of stock.
Also, check your delivery address is correct, and that the postal code has been entered when you save your addresses.
Alternatively you can contact our support team for assistance
- Can I Cancel Or Modify My Order?
Yes, you can cancel your order before it has been dispatched, please contact customer support immediately for assistance.
No, you cannot modify your order if it’s already been invoiced.
- What Is the Minimum Order Amount?
The minimum order amount is R100. Add more products to your cart until you order amount is above R100.
- Can I Change My Order Delivery Address?
Yes, if you have already placed your order and want to change the delivery address before it is dispatched, please add the new address to your profile first.
Once that’s done, contact our support team and they will assist you with updating your order’s delivery address.
- How Do I Make Payment for an Incomplete Order?
Go to your order history and click on the order number of the incomplete order. Click on the “payment” button and follow the onscreen instructions.
For further assistance, contact our support team