Privacy policy

Pantry Club Pty Ltd, including (without limitation) our website www.siyastocka.co.za (SiyaStocka) and other interactive properties through which the services are delivered (collectively, the “Service”) are owned, operated and distributed by Pantry Club Pty Ltd (referred to in this Privacy Notice as “SiyaStocka” or “we” and through similar words such as “us,” “our,” etc.). This Privacy Notice outlines the personal information that SiyaStocka may collect, how SiyaStocka uses and safeguards that information, and with whom we may share it.

SiyaStocka encourages its customers, visitors, business associates, and other interested parties to read this Privacy Notice, which applies to all users. By using our Service or submitting personal information to SiyaStocka by any other means, you acknowledge that you understand and agree to be bound by this Privacy Notice, and agree that SiyaStocka may collect, process, transfer, use, and disclose your personal information as described in this Notice. Further, by accessing any part of the Service, you are agreeing to

THE TERMS AND CONDITIONS OF OUR TERMS OF SERVICE (the “Terms of Service”).

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY NOTICE OR OUR TERMS OF SERVICE, PLEASE DO NOT USE ANY OF THE SERVICES.

This Policy covers the treatment of personally identifiable information that SiyaStocka S.A. business partners may share with it. Please take a moment to familiarise Yourself with our privacy policy and let us know if You have any questions or concerns about SiyaStocka S.A. privacy policies and practices by sending an email to support@siyastocka.co.za. SiyaStocka S.A. respects your privacy and will take reasonable measures to protect it, as more fully detailed below.

SiyaStocka Collects Your Personal Information in the Following Ways

Should you decide to register as a user on the Platforms, we may require You to provide us with personally identifiable information which includes but is not limited to -

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• Your name and surname;

• Your email address;

• Your physical address;

• Your gender;

• Your mobile number; and

• Your date of birth.

We collect data about how you use our services and products, such as the types of content You view or engage with, or the frequency and duration of Your activities. We also collect Personal Information you provide us when you sign up for a marketing newsletter, complete a survey or register for an account to buy our products. In so doing, we may ask for Personal Information, such as your name, gender, date of birth, address, email address, telephone number or credit card details. We may collect “special categories of Personal Information” about you with your explicit consent.

We may also receive and store certain types of Personal Information whenever You interact with us online. For example, we use cookies and tracking technologies to obtain Personal Information when your web browser accesses our websites or advertisements and other content served by or on behalf of SiyaStocka S.A. on other websites. Your Personal Information may also be collected when you search, buy, post, participate in a contest or questionnaire or communicate with digital marketing channels. Examples of the types of Personal Information we collect includes IP address, device ID, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system, purchase history and Your Personal Information may be collected – which SiyaStocka S.A. sometimes aggregates with similar information from other consumers. During some of your internet browsing on websites we may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

We may collect Personal Information from other sources including our trusted partnerships with third parties and where we operate SiyaStocka S.A. accounts on third-party platforms: For example, when you use the “like” functionality on Facebook or the +1 functionality on Google+. Additionally, we receive information about you and other visitors’ interactions with our advertising to measure whether our advertising is relevant and successful. We also collect information about you and your activities from a third-party when we jointly offer services or products, or from third-party data enrichment providers (to find out more see our privacy key terms) who may deliver insights to SiyaStocka S.A. about the Personal Information we hold.

Purpose for Collecting Your Personal Information /Use

• To process your payments, if you purchase our products, to provide you with your order status, deal with Your enquiries and requests, and assess and handle any complaints.

• To process and answer your inquiries or to contact you to answer your questions and/or requests.

• To develop and improve our products, services, communication methods and the functionality of our websites.

• For the purposes of competitions or promotions that You have entered.

• To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications.

• To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request.

• To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise; for internal training and quality assurance purposes.

• We may conduct background checks and relevant due diligence as part of the standard recruitment processes.

• To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products, and services, and/or developing new products and services; and

• To provide personalised products, communications, and targeted advertising as well as product recommendations to You.

Use of the SiyaStocka Website

Log Information – When you use our services, we may automatically collect and store certain information in server logs. This may include:

• Details of how you used our service, such as your web clicks.

• Internet protocol address.

• Device event information such as system activity, hardware settings, browser type, browser language, the date and time of Your request and referral URL.

• Cookies that may uniquely identify your browser or your SiyaStocka account.

• We use various technologies to collect and store information when you visit the website, and this may include sending one or more cookies or anonymous identifiers to your device. SiyaStocka may use cookies to support your use of applications on this website and monitor your use of the Website for the purposes set out below. [Take note: Most web browsers accept cookies automatically, but You do not have to accept cookies as Your web browser may allow You to turn off this feature.] Use of the Website is also subject to our website terms and conditions, available at purityshop.co.za/terms.

Security

SiyaStocka will implement and operate physical, administrative and take reasonable measures to implement technical information security controls to preserve confidentiality, integrity and accessibility of information assets to manage risks related to information security.

External Links

Our website may contain links to external websites and sources of information. This does not indicate endorsement by SiyaStocka and due care should be taken before following such links.

Changes/Updates to Your Personal Information

Should your personally identifiable information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update Your personal information.

You may request access to, verify, restrict, and delete your personal information upon reasonable grounds.

SiyaStocka Information Handling Practices

Should we receive your personal identifiable information, using the Platforms SiyaStocka will:

• Treat your personally identifiable information as strictly confidential.

• Take appropriate technical and organisational measures to ensure that your personally identifiable information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure, or access.

• Provide you with access to Your personally identifiable information to view and/or update personal details.

• Promptly notify you if we become aware of any unauthorised use, disclosure, or processing of Your personally identifiable information.

• Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and

• Upon your request, promptly return or destroy any and all of Your personally identifiable information in our possession or control.

Consent and Processing

Where appropriate, we will ask for your consent to process your personal information. Where You have given consent for processing activities, you have the right to withdraw Your consent at any time.

We will not retain your personally identifiable information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

In some cases, we rely on legitimate interest for processing your personal information. A legitimate interest could exist for example, when you sign up for a loyalty scheme with one of our brands and we use the Personal Information collected to conduct data analytics to improve our products or services. This ground will only be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a contract, or to optimise a service, and does not outweigh your rights as an individual. This legal basis will only be relied upon where there is no less intrusive way to process your personal information. We can assure you that if legitimate interest is used as a ground for processing your personal information, we will keep a record of this, and You have the right to ask for this information.

We may process your personal information to perform a contract to which you are or will be a party. For example, we need to process your personal information to deliver a product or a service you bought, to allow you to take part in one of our competitions, or to send You samples that You have requested.

We may process Your Personal Information when we have a legal obligation (e.g., tax or social security obligations) to perform such processing. For example, a court order or a subpoena may require us to process personal information for a particular purpose, or we may be compelled to process Personal Information to report suspicious transactions under the local anti-money laundering rules.

Contact Us

If you have any questions or comments about this Privacy Notice or the Service provided by Godrej Online, please contact us on support@siyastocka.co.za